LFS AI - Best Practices For Building Response Library

Important Considerations

• Consider a phrase for each question, then create a simple question for that keyword or phrase.

• Add relevant related/similar questions. Refer Add Alternative Question.

• Do not use answers such as yes and no.

Use distinct words to differentiate questions

LFS AI performs best when each question addresses a different need. The use of the same word set between questions reduces the likelihood that the right answer is chosen for a question asked.

How about getting into technicals about LFS AI?

• When a user performs a search in LFS, LFS AI preprocesses the search text/question with language detection, spellers, and word breakers.

• The above alterations are taken into consideration for the best search results.

• LFS uses syntactic and semantic based featurization to determine the similarity between the questions and the retrieved search results.

• It determines the new ranking order based on the above AI techniques and features.

Features used include, but are not limited to, word-level semantics, term-level importance in a corpus, and deep learned semantic models to determine similarity and relevance between two text strings.