Chatter and History

Chatter is a powerful collaboration platform that allows you to share information, collaborate and work together on a particular record or version. It allows you to share files, documents and other relevant information. In addition, Chatter provides a news feed, which is similar to social media platforms that exists within Salesforce, that displays updates and activities in real-time.

This information is available in real-time, which helps to ensure that all team members are up-to-date and informed. Chatter also provides advanced search capabilities that includes the ability to search for keywords, tags, and even specific types of content such as files or posts.

To collaborate using chatter

1. From the Responses object tab, click the Chatter button.

2. Enter the information or updates in the Post field.

3. Click the Share button.
   This will publish the update to the wider audience.

History is a feature that allows you to track changes made to records or response versions over time. This feature enables you to view the complete history of a record, including who made changes, and when and what changes were made. History tracking is useful for keeping track of important changes to responses.

To track using history, go to the Response Library > Responses tab > open the Response record > click the History tab. You can see the Response History and Answer History with the respective time stamp.

You can view the response record’s indexing related information separately from the Response Index History under the History tab.

The system tracks Answer changes made to the Response, Response Version, and Reviews from Project Request records over time. You can view the change history of an answer with Old Value, New Value, and Created By ID.